Legal entity: [DriverMods Pte. Ltd.] (the “Company,” “DriverMods,” “we,” “us,” and “our”)
Registration: Incorporated in Singapore.
Email / support: [support@drivermods.com.au]
2.1 These Terms & Conditions (Terms) apply to your access to and use of our website(s), product pages, social channels, and to any order you place with us (together, the Services). By using the Services or placing an order, you agree to these Terms.
2.2 We may update these Terms at any time by posting the revised Terms. Your continued use constitutes acceptance. The version in force when you place your order applies to that order.
2.3 Nothing in these Terms limits any rights you have under the Australian Consumer Law (ACL) or other mandatory consumer protection law.
3.1 You must be at least 18 to purchase.
3.2 You are responsible for keeping your account credentials secure and for all activity under your account.
3.3 You promise that information you provide to us (delivery address, contact details, vehicle details, etc.) is accurate and complete.
4.1 Our products are designed for specific vehicles. You are responsible for checking compatibility (model, year range, trim, factory options) before ordering. Ask us if unsure.
4.2 Professional installation is recommended. Incorrect installation may cause damage to the vehicle or product and may void manufacturer warranties.
4.3 Unless expressly stated, products are intended for use where legally permitted. You are responsible for compliance with local road rules and any vehicle insurance or warranty implications.
4.4 Software & services. Head units may rely on third‑party services (e.g., Apple CarPlay/Android Auto) and connectivity from your device or carrier. Performance depends on your device/data plan/coverage and app availability. Offline maps require periodic updates which are your responsibility unless we state otherwise.
5.1 Prices are shown in Australian Dollars (AUD). Unless we state otherwise on the product page or checkout, prices are product‑only and exclude import duties, taxes and fees payable by you to your local customs or tax authorities.
5.2 Where we are required to charge any tax (e.g., AU GST for eligible sales), it will be shown at checkout.
5.3 We may change prices at any time prior to order acceptance. Obvious pricing errors may be corrected and orders cancelled with a full refund.
5.4 Discount codes, bundles and promotions are subject to stated conditions and availability.
6.1 Your order is an offer to buy. We accept your order when we send an order confirmation or otherwise dispatch the product.
6.2 If an item is out of stock or unavailable, we will notify you and offer: (a) a revised delivery estimate, (b) a suitable alternative, or (c) a prompt refund.
6.3 We do not take payment for items we know we cannot supply within a reasonable time. If supply within a reasonable time becomes impossible, we will offer you a remedy (refund, etc.).
7.1 Dispatch origin. Most orders dispatch from our partner facility in Guangzhou, China.
7.2 Delivery estimates shown at checkout are estimates only. External factors (customs inspection, weather, carrier delays, peak seasons) can affect timing.
7.3 Import & customs. Unless we say otherwise, shipments are Delivered‑At‑Place (DAP/Incoterms). You are responsible for duties, taxes and customs clearance fees in the destination country. We do not control customs processing times.
7.4 Risk & title. Risk in the products passes to you when delivered to your address (or when collected by you/your agent). Title passes when we receive full payment.
7.5 Authority to leave. If you request ‘authority to leave’ or instruct the carrier to leave the parcel unattended, you accept the risk of loss/theft after delivery scan.
7.6 Incorrect or incomplete address. Please double‑check your address. We are not liable for loss due to incorrect address details supplied by you. Re‑delivery fees may apply.
7.7 Shipping insurance (optional). If offered at checkout, we recommend adding insurance for higher‑value items.
8.1 We work hard to retain factory steering‑wheel controls and reverse‑camera functionality. Due to vehicle‑to‑vehicle wiring variations and market‑specific options, retention may not always be possible.
8.2 Troubleshooting first. If retention does not work on installation, please contact support. We may ask for photos/video or suggest harness/setting adjustments.
8.3 Your choice of remedy (our voluntary policy): If, after reasonable troubleshooting, retention is still not possible on your vehicle, choose either:
(a) AU$30 cashback to keep the unit ‘as is’; or
(b) Full refund once you return the unit to our AU returns depot in good condition with all accessories. You pay return shipping unless we are required by law to pay it.
8.4 This policy adds to (and does not limit) your rights under the ACL where applicable.
9.1 Minor colour/texture variation is inherent to plastic/paint batches and may appear different under varying cabin lighting. Minor variation is not a defect.
9.2 If the fascia/frame finish is materially different from the description or product images, contact us within 7 days of delivery with photos so we can assess and provide a remedy where appropriate.
10.1 Change‑of‑mind. Unless we state otherwise on a product page or promotion, we don’t accept change‑of‑mind returns because these items are built/packed to order and shipped internationally. If we agree to a discretionary return, the item must be unused and sealed, you must pay return shipping, and a restocking fee may apply.
10.2 30‑day free return for faulty items. If an item is faulty within 30 days of delivery, we will provide a prepaid return label or reimburse your standard return shipping once we receive proof of cost. After inspection, we will repair, replace or refund.
10.3 After 30 days (warranty period). If a fault arises after 30 days, contact us. We’ll troubleshoot and, if a manufacturing defect is confirmed, we will repair or replace. Where a major failure is confirmed under the ACL, you may request a refund.
10.4 Return condition. Returned items must include all accessories, harnesses, and packaging. We may deduct for missing or damaged parts where permitted by law.
10.5 How to start a return. Email support with your order number, VIN/vehicle details, description of the issue, and photos/video where helpful. We will provide next steps and, where applicable, a return authorisation number.
11.1 For Australian customers, our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. If the failure is not major, you are entitled to have the goods repaired or replaced within a reasonable time.
11.2 If goods must be returned to remedy a fault, it is generally reasonable for the seller to pay return freight for faulty goods, particularly where goods are large or not easily returned. We comply with this requirement where applicable.
11.3 The guarantees include that goods are of acceptable quality, match their description, and are reasonably fit for any purpose made known to us.
12.1 Unless the product page states a different period, we provide a 12‑month limited warranty from delivery against defects in materials and workmanship under normal use.
12.2 This warranty does not cover damage from improper installation, misuse, unauthorised modification, liquid ingress, or normal wear.
12.3 Warranty rights are in addition to your statutory rights under the ACL or other applicable laws.
13.1 To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential loss arising from your use of the products (e.g., loss of data, loss of time, vehicle downtime).
13.2 Our total liability in connection with a product is limited to the price paid for that product, except where the ACL or other law provides for broader remedies that cannot be limited.
13.3 Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation.
14.1 If you purchase as a consumer in Singapore, you may have rights under the Consumer Protection (Fair Trading) Act and related ‘lemon law’ provisions concerning defective goods. These apply in addition to any contractual warranty we offer.
15.1 All content on our site (text, graphics, logos, photos, videos, code) is our property or licensed to us. You may not copy, modify or reuse it without permission.
15.2 You must not misuse the Services, attempt to interfere with the site, or use it for unlawful purposes.
16.1 Our Privacy Policy explains how we collect, use and share personal information. By using the Services, you agree to our Privacy Policy.
17.1 We may make continuous improvements and minor spec changes (e.g., chipset, memory, software version) without notice, provided they do not materially reduce the functionality advertised.
18.1 We are not liable for delay or failure to perform caused by events beyond our reasonable control (e.g., natural disasters, epidemics, carrier strikes, war, governmental action), but we will keep you informed and offer remedies required by law.
19.1 These Terms are governed by the laws of Singapore, without prejudice to any mandatory consumer protections in the country where you ordinarily reside (e.g., the ACL for Australian purchases).
19.2 If a dispute arises, please contact us first. If unresolved, you may seek assistance from the relevant consumer protection body or tribunal in your jurisdiction.
19.3 The courts of Singapore have non‑exclusive jurisdiction; however, Australian consumers may also bring actions in their local courts/tribunals as permitted by law.
20.1 Severability. If any provision is invalid, the rest remain in effect.
20.2 Assignment. We may assign our rights/obligations; you may not assign without our consent.
20.3 Entire agreement. These Terms and any order confirmation constitute the entire agreement for your purchase.
We collect the following categories of personal information (depending on how you interact with us):
Identity & contact data: name, email, phone, billing & shipping address.
Order & payment data: items purchased, order value, transaction identifiers, last 4 digits/expiry of card (we do not store full card numbers; payments are processed by third‑party providers).
Vehicle data (fitment): make/model/year/trim, optional VIN or photos you provide for troubleshooting.
Support communications: messages, call recordings (if applicable), photos/videos you share for diagnostics.
Device & usage data: IP address, device type, browser, pages visited, referring/exit pages, approximate location; cookie and similar IDs.
Marketing preferences: newsletter opt‑ins/opt‑outs, campaign engagement.
User‑generated content: reviews, survey responses, and any content you post on our channels.
We may receive information from third parties (e.g., analytics providers, payment processors, fraud‑prevention tools, and logistics partners) and combine it with information we collect from you.
We use personal information for these purposes and (where GDPR/UK GDPR applies) under the following legal bases:
Process and deliver orders; provide customer support — to perform our contract with you and our legitimate interests in efficient operations.
Payments & fraud prevention — contract, legitimate interests in preventing fraud and misuse, and legal obligations (tax/audit).
Operate, secure and improve our Services (including debugging, analytics, enhancing UX, training support staff) — legitimate interests.
Marketing (emails/SMS/ads about our products, compatible vehicles, offers) — consent where required; otherwise legitimate interests with opt‑out at any time.
Legal compliance (e.g., record‑keeping, responding to lawful requests, enforcing our terms) — legal obligations.
Safety & product quality (e.g., recall or important firmware notices) — legitimate interests and legal obligations.
We use cookies, pixels and local storage to:
keep your session signed‑in and remember cart contents (strictly necessary);
measure and improve website performance (analytics); and
deliver and measure ads (advertising/retargeting).
You can manage cookies via our cookie banner and your browser/device settings. Blocking some cookies may limit site functionality. See our Cookie Settings link in the footer (if available) for granular controls.
We share personal information with:
Payment providers (e.g., card processors, anti‑fraud tools) to handle payments securely;
Logistics & fulfilment partners (including our partner facility in Guangzhou, China, couriers and returns handlers) to pick, pack, ship and process returns;
IT/Cloud vendors (hosting, CRM, email service, helpdesk, analytics, error logging);
Professional advisors (lawyers, accountants, auditors) and authorities (where legally required);
Business transferees in the event of a corporate transaction.
We require service providers to safeguard your data and use it only for our instructions.
We may transfer personal information to countries outside your own (including Singapore, Australia, China, the United States, and the EEA/UK) for the purposes above.
Australia (APP 8): Where the Australian Privacy Act applies, we take reasonable steps to ensure overseas recipients do not breach the APPs when we disclose personal information to them.
Singapore (PDPA): We comply with the Transfer Limitation Obligation by ensuring recipients outside Singapore provide a comparable standard of protection (e.g., contractual safeguards).
EEA/UK (GDPR/UK GDPR): When transferring personal data outside the EEA/UK, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses (SCCs) (and UK equivalents), plus additional measures where needed.
We keep personal information only as long as necessary to fulfil the purposes above or to satisfy legal, accounting, or reporting requirements. For example:
Order & tax records: kept for at least 5 years from lodgement or as required by tax law.
Customer support files: typically 24 months after resolution.
Analytics/marketing data: retained according to tool settings or until you withdraw consent/opt‑out.
When data is no longer needed, we will delete or de‑identify it.
Your rights depend on where you live. Subject to limits/exceptions in law, you may have the right to:
Australia (Privacy Act 1988 / APPs)
Access personal information we hold about you and request corrections to ensure it is accurate, up‑to‑date and complete.
Make a complaint to the Office of the Australian Information Commissioner (OAIC) if you’re not satisfied with our response.
Singapore (PDPA)
Access and correction rights.
Withdraw consent at any time (we will explain consequences and cease processing unless another legal basis applies).
Lodge a complaint with the Personal Data Protection Commission (PDPC) if unresolved.
EEA/UK (GDPR/UK GDPR)
Access, rectification, erasure, restriction, portability and objection to certain processing; and rights related to automated decision‑making.
Withdraw consent where processing is based on consent, without affecting lawfulness before withdrawal.
Complain to your local data protection authority.
To exercise any rights, email privacy@drivermods.com.au. We may need to verify your identity and we’ll respond within the timeframes required by law.
We use administrative, technical and physical safeguards appropriate to the nature of the data, including encryption in transit (TLS), access controls, least‑privilege practices and vendor due diligence. No method is 100% secure; we cannot guarantee absolute security.
Our Services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, please contact us to delete it.
We do not make decisions with legal or similarly significant effects based solely on automated processing. We may use automated tools for fraud screening and to prioritise support, with human review.
Our Services may link to third‑party sites or enable third‑party features (e.g., maps, media players). Their privacy practices are governed by their own policies.
We may update this Privacy Policy from time to time. We will post the updated version and change the “Last updated” date. Significant changes will be notified via the website or email where appropriate.
